Welcome to Ulpan AI. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and process your personal information when you sign up, create an account, and utilize our interactive Hebrew conversation wizard, flashcard tools, and customized AI partner services.
To provide a fully personalized, customized, and durable interactive language learning experience, we collect the following limited data:
- Account & Profile Information: When signing in through Google or Apple, or registering with an email and password, we collect your email address, profile photo (if provided by the authentication partner), and display name. If you use Sign in with Apple and choose to hide your email, we receive only Apple's private relay address.
- Onboarding & Language Preferences: Recommended gender forms (masculine/feminine for Hebrew grammar), your chosen Hebrew name, weekly commitment goals, selected preloaded vocabulary terms, and preferred language level (e.g., Level I, II, or III).
- Learning Diagnostics & Stats: Chat practice metadata (session times), vocabulary flashcards, mastery scores, customized teacher voice selections, success theme sounds, and learning streaks.
- Conversation & Practice Content: The Hebrew and English text (and any voice recordings or microphone audio you submit) from your conversations, role-play situations, stories, and word lookups, so we can transcribe your speech, generate responses, feedback, and audio, and save your history.
- Subscription & Payment Data: If you upgrade to a paid plan, our payment processor (Stripe) handles the transaction. We do not see or store your full card number. We store your subscription tier, billing cycle, and Stripe customer/subscription identifiers so we can manage your access.
- Support Requests: If you send a bug report or feedback from within the app, we collect the message you write, any screenshots or screen recordings you attach, and basic context (your subscription tier, platform, and the screen you were on) so we can respond and fix the problem.
Ulpan AI processes information purely to power secure, personalized tools:
- To authorize access to your learning portal across multiple devices securely.
- To correctly reference you in all system conversations using the correct Hebrew grammatical genders.
- To generate AI conversation responses, corrections, example sentences, and spoken audio from your practice content.
- To track, store, and dynamically update your personal vocabulary list and flashcards securely inside Firestore.
- To analyze and preserve your daily learning streaks.
- To process subscription payments and manage your plan and access.
- To send you account, onboarding, and product emails (you can unsubscribe from marketing emails at any time).
We prioritize zero-leak security. We do not sell, rent, or lease your private database records. We only use certified industry standard cloud helpers:
- Firebase Authentication (Google): Google and Apple single-sign-on credentials, and email/password accounts, are handled securely by Google's Firebase infrastructure. We do not store third-party passwords.
- Google Gemini AI: Conversation responses, grammar corrections, and example sentences are generated by the Google Gemini API from the practice text you submit. Your name, email, and account identifiers are not shared with it.
- Google Cloud Text-to-Speech: The Hebrew text to be spoken is sent to Google's speech service to synthesize the audio you hear. No personal account information is sent.
- Google Cloud Speech-to-Text: When you use voice input, your microphone audio is streamed to Google's speech service to transcribe what you said into text. No personal account information is sent.
- Stripe (payments): Subscription payments are processed by Stripe. Your card details go directly to Stripe and are handled under Stripe's privacy policy; we never receive or store your full card number.
- Kit (formerly ConvertKit) (email): To send account, onboarding, and product emails, we share your email address, first name, and subscription tier with Kit, our email service provider. We do not sell your data, and you can unsubscribe from marketing emails at any time.
- Resend (transactional email): When you submit a support request or feedback from the app, we use Resend to deliver that message and its attachments to our support inbox.
Retention: We keep your account and learning data for as long as your account is active, so your progress is preserved across sessions and devices. You retain full control over your records at all times.
Deleting your account: You can permanently delete your account at any time from the Settings panel (Account → Delete account). This irreversibly removes your profile, vocabulary, flashcards, conversations, and history from our database, cancels any active subscription, and deletes your login credentials. Residual copies may persist briefly in routine encrypted backups before being overwritten.
Support requests: Any bug reports or feedback you have sent, including attachments and the emails they generated, are kept separately from your account for up to 12 months so we can maintain a support record, then deleted. You can ask us to delete them sooner using the contact address below.
Email preferences: You can unsubscribe from marketing emails using the link in any email at any time. To have your email address removed from our email provider (Kit), unsubscribe or contact us at the address below.
If you have any questions about this Privacy Policy, your rights, or data deletion execution, please contact: